Privacy Policy

Information we may collect

When you visit Vanguard Casino, create an account, use our services or contact support, we may handle information that identifies you or relates to your use of the website. The information collected depends on the services you use, the choices you make and the checks that are required before certain activities can be completed.

Account and contact details

This may include your name, date of birth, country or state of residence, username, login details and contact information. We may also handle information about your account preferences, responsible gaming settings, communications and interactions with customer support. This information helps us create and maintain your account, provide requested services, respond to questions and keep our records accurate.

Identity and verification information

To help confirm that an account belongs to the correct person, we may request identity or address information and supporting documents. These documents may contain details such as a photograph, signature, date of birth or proof of residence. Verification information may be reviewed to help prevent impersonation, account misuse, fraud, money laundering and other unlawful activity.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed through payment providers, and the information available to us can depend on the payment method used. We aim to limit the payment details we handle to what is needed to process transactions, investigate problems, maintain accurate records and meet legal obligations.

Device, usage and cookie data

When you use the website, we may receive technical and usage information such as your IP address, browser type, operating system, device characteristics, language settings, pages viewed, approximate location and the dates or times of activity. We may also use cookies and similar technologies to remember settings, maintain sessions, understand website use, improve performance and support security.

How we use personal information

Personal information is used only for purposes connected with operating the website, providing services, protecting players and meeting applicable requirements. Depending on the circumstances, we may use information for the following purposes:

• To open, administer and secure your account, including helping you sign in and maintaining your account settings.
• To process deposits, withdrawals, wagers and other account activity, and to keep transaction records accurate.
• To complete identity, age, payment and account checks before or during the use of relevant services.
• To detect, prevent and investigate fraud, money laundering, collusion, hacking, account takeover, payment abuse and other suspicious or unlawful activity.
• To meet legal, regulatory, court, tax, accounting and responsible gambling obligations that apply to the services.
• To provide customer support, investigate complaints, resolve technical issues and communicate with you about your account.
• To monitor website performance, troubleshoot faults, improve features and understand how visitors use the website.
• To send service messages, security notices and other communications needed to operate your account.
• To send marketing communications where permitted and where you have provided the required permission or otherwise have a valid basis for receiving them.
• To protect the rights, property, safety and security of Vanguard Casino, players and service providers.

Where information is no longer needed for a stated purpose, it may be removed, anonymised or securely stored, subject to any record-keeping requirements that apply. We do not use personal information for purposes that are unrelated to the operation of the website without an appropriate basis or, where required, your permission.

Marketing choices

Marketing messages may include information about website features, services or other relevant updates. You can generally stop receiving promotional communications by using the unsubscribe option in a marketing message or by contacting us. Withdrawing marketing consent does not affect service, security or legal messages that are necessary for your account.

Sharing, security, cookies and retention

When information may be shared

Personal information may be shared with organisations that help operate, secure and support the website. These may include payment and transaction providers, identity and verification providers, technology and hosting providers, fraud prevention services, customer support providers, professional advisers and other service providers acting on our instructions. They may receive only the information needed for the relevant service and may be subject to confidentiality and security obligations.

Information may also be disclosed where this is necessary to comply with a lawful request, protect the safety or rights of a person, investigate suspected unlawful activity, enforce website terms, or support a legal or business process. If information is transferred to a service provider in another country, appropriate steps may be used to protect it, subject to the requirements that apply.

Keeping information secure

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No online service can guarantee complete security, so you should use a strong password, keep login information private and contact support promptly if you believe your account has been accessed without permission.

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on your device when you visit a website. Some are needed for essential functions, such as keeping you signed in, remembering preferences or helping protect an account. Others may help us understand website traffic, measure performance or tailor communications. You can manage, block or delete cookies through your browser settings. Disabling some cookies may affect website features or prevent parts of the service from working as intended.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, to resolve disputes, protect our interests, maintain business records or meet applicable obligations. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. The length of time can depend on the type of record and the reason it was collected. When information is no longer required, it may be securely deleted or anonymised.

Your privacy rights and requests

Depending on your circumstances and the requirements that apply, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of your information, and withdrawing consent to marketing.

• Access: ask for a copy or explanation of the personal information held about you.
• Correction: ask us to update information that is incorrect, out of date or incomplete.
• Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available.
• Marketing consent: withdraw your consent to promotional communications at any time.

To exercise these rights, or to ask a privacy question, contact support@vanguardcasino.click. Please include enough information for us to understand your request and locate the relevant account. We may need to verify your identity before providing information or making changes, particularly where the request involves account access, identity documents or payment records.

A request may not always be completed in full. For example, information may need to be retained for legal, security, fraud prevention, dispute resolution or record-keeping reasons. If a restriction applies, we will aim to explain the reason in general terms. A request to withdraw marketing consent will not remove information that is needed to provide services, protect an account or comply with applicable obligations.

Changes to this policy

This Privacy Policy may be updated when our services, technologies, processes or obligations change. The updated version will apply from the time it is made available on the website. You should review this page periodically so you remain aware of how personal information may be handled. Continuing to use the website after an update indicates that you have read the updated policy, to the extent permitted by law.