- OperatorCyberrock Entertainment N.V.
- Established2010
- Total Games978 across 20+ providers
- Crypto AcceptedBTC, ETH, USDT, LTC, TRX, USDC, BCH
Withdrawal times, minimums and the weekly cap
The minimum withdrawal is $50 AUD / €50. A weekly withdrawal limit of $4,000 also applies. That cap is worth keeping in mind if you are planning several payouts rather than one smaller request.
| Term | Amount or timeframe |
|---|---|
| Minimum withdrawal | $50 AUD / €50 |
| Weekly withdrawal limit | $4,000 |
| Cashout approval | 5-18 business days |
| Withdrawal processing | 2-5 business days |
| Win limit | None |
There are two time windows to separate. Cashout approval may take 5-18 business days, while withdrawals are processed within 2-5 business days. Business days do not include weekends, so a request made late in the week may take longer in calendar days.
Keep the weekly cap in your payout plan
If your requested amount is close to $4,000, allow room for the weekly withdrawal limit before submitting another request. The account cashier shows the amount available for your request.
How the 10x deposit limit works
Deposits of $249 or less have a maximum withdrawal limit of 10 times the deposit amount. This is separate from the $4,000 weekly cap, so both limits can matter when you decide how much to request.
| Deposit | 10x calculation | Maximum withdrawal |
|---|---|---|
| $50 | $50 × 10 | $500 |
| $100 | $100 × 10 | $1,000 |
| $249 | $249 × 10 | $2,490 |
The calculation is straightforward: multiply the deposit amount by 10. For example, a $100 deposit gives a maximum withdrawal of $1,000 under this rule. The weekly $4,000 limit still applies, so the lower applicable limit is the one that shapes your request.
A smaller deposit can set a lower cashout ceiling
Before requesting a payout, check whether the deposit connected with your account is $249 or less. That 10x rule can be more restrictive than the weekly limit.
The casino applies no win limit. That does not remove the withdrawal terms above, including the weekly cap and the 10x limit for deposits of $249 or less.
Which KYC documents you need before approval
KYC documents must be submitted once before a withdrawal can receive approval. It is best to have the documents ready before you make a request, because the verification step sits before approval in the payout process.
| Document | What to provide |
|---|---|
| Photo identification | A copy of your ID or passport, front and back |
| Proof of address | A recent utility bill showing your name and the address held on the account |
| Payment card | A copy of any credit or debit card used to deposit, front and back |
| Card details | Cover all card numbers except the first four and last four digits |
| CAF | A signed Card Authorization Form |
| Neteller or Skrill account | Alternative documentation applies |
Your utility bill needs to show the player name and address exactly as they appear on the casino account. For a card, send both sides but cover the middle numbers, leaving only the first four and last four visible. Neteller and Skrill users follow an alternative document process.
Verification is a one-time step
Once the required KYC documents have been submitted, they are used for the withdrawal approval process. Keep your account details and documents consistent to make the check easier to handle.
Payment names, currencies and fees to keep straight
The payment method used for a deposit must be registered in the same name as the casino account. A name mismatch leads to withdrawal cancellation and account closure, so use a payment route held in your own name.
- Cards: Visa, Mastercard and American Express
- Prepaid and e-wallet options: Neosurf, PaysafeCard, Neteller, Skrill, ecoPayz, uPayCard, UseMyBank and MiFinity
- Bank transfer: bank wire transfer
- Cryptocurrency: Bitcoin (BTC), Tether (USDT), Ethereum (ETH), Tron (TRX), USD Coin (USDC), Litecoin (LTC) and Bitcoin Cash (BCH)
| Currency | Credit value |
|---|---|
| AUD | 1 Credit = 1AUD |
| USD | 1 Credit = 1$ |
| EUR | 1 Credit = 1€ |
| GBP | 1 Credit = 1£ |
| NZD | 1 Credit = 1$ |
| ZAR | 1 Credit = 10ZAR |
All deposits carry a 3% processing fee, which is separate from the withdrawal limits. A fee may also be charged for bank wire or cheque payments. If you use Neteller or Skrill, remember that the alternative KYC documentation applies to those accounts.
Check the account name before you deposit
The simplest way to avoid a payout problem is to make sure the name on your payment method matches the name registered with the casino account from the start.
How to make a withdrawal request step by step
The request itself is easier when the checks are done in the right order. After your Login, open the withdrawal area in your account and work through these steps.
- Complete the KYC check
Prepare your ID or passport, recent utility bill, card copies where relevant, and signed CAF. Submit the required documents before expecting withdrawal approval.
- Check the amount
Make sure the request is at least $50 AUD / €50. Check the $4,000 weekly limit, then apply the 10x calculation if the relevant deposit was $249 or less.
- Confirm the payment details
Use a payment method registered in the same name as the casino account. Check the details carefully before sending the request.
- Submit the request
Enter the amount in the account withdrawal area and submit it through the payment option shown for your account. Keep the request details handy while it moves through approval and processing.
- Allow for the stated timeframes
Cashout approval may take 5-18 business days, and withdrawals are processed within 2-5 business days. Plan around business days rather than calendar days.
If the request involves a bank wire or cheque, allow for the possibility of an extra fee. For a smoother process, keep the name, address and payment details on your account consistent with the documents you submit.
Where to get help with a payout
Vanguard provides several support options if you need help with a withdrawal or verification document. English-language live chat runs 24/7, so it is the most direct option for a general question.
- 24/7 live chat in English
- General email support
- A separate email address for financial and document issues
- Telephone support for France, Spain and international callers
For a KYC question, use the financial or documents support channel so the issue reaches the right team. It helps to include the withdrawal amount, the payment method involved and the document stage you have reached, without sending more personal information than requested.
Keep withdrawals part of a budget you are comfortable with. Gambling is entertainment with real financial risk, and the Responsible Gaming support includes tips for recognising risky behaviour alongside links to outside assistance groups.
Withdrawal: your questions
What is the minimum Vanguard Casino withdrawal?
The minimum withdrawal is $50 AUD / €50.
How long does a Vanguard Casino withdrawal take?
Cashout approval may take 5-18 business days. Withdrawals are processed within 2-5 business days.
What is the weekly withdrawal limit?
The weekly withdrawal limit is $4,000, which is worth keeping in mind if you plan to cash out larger winnings. Players who hit a big win may need to spread their withdrawals across several weeks to collect the full amount. It is a good idea to check the cashier section for any additional conditions that might affect how quickly you can access your funds.
Which documents are needed for withdrawal approval?
You need a front-and-back copy of your ID or passport, a recent utility bill showing your account name and address, relevant card copies, and a signed Card Authorization Form. Neteller and Skrill users have alternative documentation requirements.
How does the 10x deposit withdrawal rule work?
Deposits of $249 or less have a maximum withdrawal limit of 10 times the deposit amount. A $100 deposit, for example, gives a maximum withdrawal of $1,000 under that rule.
What name must be used for a withdrawal payment method?
The payment method used for the deposit must be registered in the same name as the casino account. A mismatch results in withdrawal cancellation and account closure.
Are there fees connected with payments?
All deposits carry a 3% processing fee. A fee may also be charged for bank wire or cheque payments.
Is there a win limit?
No win limit applies. Withdrawal terms, including the $4,000 weekly cap and the 10x deposit rule for deposits of $249 or less, still apply.
